•Kick-off Meeting with key internal stakeholders. •Survey of entire site to assess requirements.
DEVELOPING NORMS AND STANDARDS
Develop Norms and Standards required in the various spaces
•Conduct a time and motion study in order to establish standardised productivity and coverage norms required in the various spaces. •Taking into consideration each area’s special requirements, in order to appropriately assign the required number of staff, supervisors and equipment / consumables that are necessary to maintain the area at the appropriate level in the most cost effective manner.
Training Programmes (Cleaning, Garden; Hygiene; Facilities):
Develop Training Manuals and Provide training to all Facilities Staff•Results-orientated programmes for all staff that is centred on the best practices and operational excellence, with a healthy balance between high and low frequency activities. Optimising insourced services - Provide Training to Managers, Supervisors and Team Leaders•Provide practical training based on visuals with regards to use of equipment, chemicals and tools. Practical Training - Infield training untill end of contract period•Conduct practical training infield with all on-site staff to compliment and inbed the theory training until the end of the contract period.
Standardise all operational duties, advise on staffing requirements to maintain the needed solution, technology for
time and attendance, assignment of duties & required supervision to ensure value for money service.
•Operational staff required to be included in each proposed structure i.e. all staff that would have direct day-to-day involvement in the serviceable function (Including reliever and specialised services component).
Quality and Safety Officers
•Compile Internal SLA’s, KPI’s, Standardised Methodology, Management Reporting Tools. •Develop Quality Standards for sites that will be aligned to policy and procedures for Insourced Services.
TECHNICAL ADVISORY AND OPTIMISED OUTSOURCED SERVICES
Analysis of Management support and training needs, script and roll-out and onsite implementation
•Perform need analysis of site in order to design a result orientated manual for (Asset Management and Maintanance, Electronic Management System, Storage Facilities Management, Equipment, Chemicals, Tools and Consumable) with implementation tools and reporting for insourced staff.
COST AND TIME CALCULATION
Analysis of building / space inventory, financial Analysis, Benchmarking
Design Calculation Model
Implementation of a model for time and cost control
Technology & Software Tools
•Increase transparency and predictability of current and future costs. Provide calculation tools. •Calculate project specific data and benchmark against market / industry averages.
BILL OF QUANTITIES
Advise Management and Procurement of effective resource utilisation, capital equipment and
chemical procurement strategies.
Determining the Bill of Quantities for cost effective purchasing Consumables, Brushware,
Chemicals and Equipment.
Advise standard procedures for an effective and efficient inventory management system; of
material including chemicals (mixing / dilution of chemicals) consumables, tools and
•Compile a reference manual in determining sites (current & future) bill of quantities for supply of Consumables, Brushware, Chemicals and Equipment. •The use of formulas and industry norms and standards in this manual as this will be used for current and future purchasing.